DJI guarantees that subject to the following conditions, refund and exchange can be requested within 7 working days (the actual date may varies according to local laws and regulations) of the purchase date (subject to actual date the product was received). Please contact DJI or an authorized distributor of DJI that you purchased from for more details of the services:

1. Exchange can be requested under one of the following conditions:

  1. Product has sustained damage in transit, which was found when being unpacked and checked with the presence of the courier.
  2. Misrepresentation of the product purchased based on original description of the product.
  3. Manufacturing defect(s).

2. Refund can be requested under one of the following conditions:

  1. When not being used, manufacturing defect of the product was found within 7 working days since of receipt.
  2. Product has been exchanged once but still has manufacturing defect.
  3. Product was received 5 working days passed the guaranteed delivery date due to external factors.

3. Refund and/or Exchange can not be requested under one of the following conditions:

  1. Customer did not immediately report damage sustained in transit of the product.
  2. Refund or exchange is requested after 7 working days (the actual date may varies according to local laws and regulations) of purchase (since the actual date the product received).
  3. Product sent in for refund or exchange not including all original accessories, attachments and packaging, or with damage on any part of the product.
  4. Legal proof-of-purchase or receipts are unable to be provided, or have been forged or tampered.
  5. Product held no manufacturing defects after testing made by DJI Technical Support.
  6. Crash or burning caused by non-manufacturing defects, as well as any damage caused by unauthorized modification, entry of foreign body (water, oil, sand, etc.), improper installation or operation.
  7. Labels, Serial Numbers, waterproof mark, false proof mark, etc. show signs of tampering or altering.
  8. Damage caused by external factors, including but not limited to: fire, flood, high wind strength and lightning strike.

4. Refund and Exchange Process Flow - Products purchased directly from DJI

5. Refund and Exchange Process Flow - Products purchased from DJI authorized dealers

6. Miscellaneous

  1. Refund Time Frame - For local credit card/debit card and PayPal, trefunds can take up to 10 business days after the product is received. For international credit cards, Visa or MasterCard, the refund can take up to 7 to 14 business days;
  2. For exchanges, only the defective parts will be replaced;
DJI guarantees that, under the following conditions during the warranty period (see Chart), starting from the date product is purchased, warranty service will be provided.
Diagnostic, labor, materials, tests and return delivery are covered pursuant to DJI’s service warranty.

1. The following conditions must be met for warranty service:

  1. During warranty period, product is normal used, as intended by the manufacturer.
  2. No unauthorized disassembling, modification or installation has been performed.
  3. Labels, Serial Numbers, waterproof mark, false proof mark, etc. show no signs of tampering or altering;
  4. Valid proof-of-purchase, receipt or order number (DJI Direct Sales.is provided.

2. Following situations are not subject to warranty service conditions:

  1. Crash or burning caused by non-manufacturing factors.
  2. Damage caused by unauthorized modification, disassembling or shell opening which did not follow the instruction of official manuals.
  3. Damage caused by improper installation, or incorrect use or operation despite of the guidance of manuals.
  4. Damage caused by unauthorized modification of circuit, mismatch or misuse of battery and charger.
  5. Damage caused by any flights which didn’t follow the instructions of the manuals.
  6. Damage caused by operation in bad weather (i.e. strong wind, rain, sand/dust storm, etc.)
  7. Damage caused by operating the unit in an electromagnetic interference environment (i.e. mining area, radio transmitting tower, high-voltage wire, substation, etc.).
  8. Damage caused by operating the unit in a known environment with interference with other wireless devices (i.e. transmitter, video-link, Wi-Fi signals, etc.).
  9. Damage caused by operating the unit with a weight greater than safe takeoff weight.
  10. Damage caused by forced flight when components have been aged or damaged.
  11. Damage caused by reliability or compatibility issues when using unauthenticated third-party parts.
  12. Damage caused by operating the unit with a low charged or defective battery.

3. Warranty Service Flow - Products purchased directly from DJI:

4. Warranty Service Flow - Products purchased from DJI Authorized dealers:

5. Miscellaneous

  1. DJI requests that customers are responsible for shipping costs when sending their product(s) in for return, repair or exchange. 
    Technical staff of after-sales service centers will examine the product to identify the problem and responsibility. If it is a quality problem of the product itself, DJI will accept all the test cost, material cost, labor cost, and delivery fee when sending the repaired product back to customer.
  2. If DJI determines that the product(s) do not fall under the warranty, DJI will advise the customer of the cost of repair and return delivery prior to repairing or sending the product(s).
  3. If your issue is not subject to warranty or caused by non-manufacturing issue, then examination cost, material and labor cost will be charged according to the nature of the problem.
  4. You can call DJI authorized dealer or DJI after-sales service center for more information of maintenance process.
DJI provides our customers with paid repair service for products that do not meet the conditions falling under our warranty. Customers will be charged for diagnostic, labor, materials, repair and return delivery. 
If the customer decides not to move forward with the repair, the customer will be liable for payment of return delivery of their product(s), as well as the cost of diagnosis.
Diagnosis is free of charge if the product is within warranty period.

1. Paid repair service will include the following:

  1. Products that are no longer covered under the warranty and/or warranty has expired.
  2. All other situations that do not meet with the conditions pursuant to the warranty service (see details in Warranty service terms).

2. Paid Repair Service Process Flow - Products purchased directly from DJI

3. Paid Repair Service Process Flow - Products purchased from DJI Authorized dealers

Category Main Components Warranty Period
RTF
Phantom 2 Vision +\Phantom 2 Vision
Phantom 2\Phantom FC40\Phantom 1
Frame No Warranty
MC 12 Months
Battery 3 Months
Transmitter 12 Months
Motor 3 Months
ESC 12 Months
Propeller No Warranty
Remote Control 12 Months
Camera unit 6 Months
RTF
Inspire 1
Gimbal Camera 12 Months
Battery 6 Months or 200 Times (Priority on minimal value)
Whole Units (except for gimbal camera and battery) 12 Months or 200 Hours (Priority on minimal value)
Propeller No Warranty
Flying Controllers for Multi-Rotor
A2\WooKong-M
MC 12 Months
IMU 12 Months
GPS 6 Months
Flying Controllers for Multi-Rotor
Naza-M V2\Naza-M Lite
MC 12 Months
GPS 6 Months
Flying Controllers for Helicopter
Ace One\Ace Waypoint\WooKong-H
MC 12 Months
IMU 12 Months
GPS 6 Months
Flying Controllers for Helicopter
Naza-H
MC 12 Months
GPS 6 Months
Flying Platform-Pro
S1000\S1000+\S900\S800\S800 EVO
Frame No Warranty
Motor 3 Months
ESC 12 Months
Propeller No Warranty
Flying Platform-Hobby
F330\F450\F550\Tuned Propulsion System
Frame No Warranty
Motor 6 Months
ESC 12 Months
Propeller No Warranty
Zenmuse Gimbals
Z15-BMPCC\Z15-5D series\Z15-GH4\GH3\Z15 series\H3-3D\H3-2D
Zenmuse Gimbals 12 Months
Gimbals Battery 6 Months
Handheld Gimbals
Ronin
Gimbals 12 Months
Remote Control 12 Months
Smart Battery 3 Months
Gimbals Battery 6 Months
Datalink
Lightbridge\2.4G Bluetooth Datalink\2.4G Datalink\900M Datalink
Transmitter 12 Months
Receiver 12 Months
Dropsafe PCB Board 12 Months
Others No Warranty
Accessorries
IOSD MARK II\IOSD Mini\DT7&DR16 RC System
Accessorries 12 Months